To reserve your booking, a 50% non-refundable deposit fee is required. The deposit payment has to be forwarded within 6 days after receiving the deposit invoice, otherwise, the booking can be withdrawn. If the final payment isn’t made 4 to 6 weeks prior to arrival, we have the right to withdraw the booking.

• Cancellations must be made in writing by email.
• We will only refund 50% of the total amount if the cancellation is made after the final payment has been received and if the notice of cancellation has been given 6 to 8 weeks before the arrival date.
• There won’t be any refunds given if the cancellation is made less than 4 weeks prior
to arrival date.
• A cancellation of your booking will occur if the final payment is not met within the
set time frame.
Bookings are charged per night.
• Booked rooms will be available from 12pm on the agreed day of arrival.
• If you arrive in the early morning after 00.00hrs, it will be considered as a regular
booking night.
• Checkout time is at 12pm. In case you want to check out after 12 pm and before
6pm, which is only possible if there are no other arrivals scheduled for the same day,
a supplement will be charged.
• Check outs after 6pm will be considered a full day booking.
• Palmbeachkrui will not be liable for unauthorized actions that may take place outside
our property, in addition we will not be held responsible for the consequences that
may cause disrespectful behavior towards local customs.
• Palmbeachkrui is entitled to void your booking during your stay due to inappropriate
and rude behavior. In this case, the right to a refund will be also declined.
• Palmbeachkrui will assist you to the best of their knowledge regarding situations
which are beyond your scope or have been unjustly caused by one of our guests.
Palmbeachkrui will not be held responsible for the following:
• Delays in the performing of any of our obligation if they are due to any cause beyond
our reasonable control including: war, terrorism, civil unrest, natural
disasters,…however, we will try to assist you in the best way possible without
risking our safety and other guests.
• If any airline delays occur during your trip, you have the duty of informing us by
phone, text or email otherwise we will not be responsible for the additional cost.

• Theft, illness, death, damage or loss of personal property, while staying at
• Problems with your reservation due to Internet/Booking
• Legal matters linked to drugs, crime, violence, or any unlawful behavior in and out
of Indonesia.
• Additional expenses of eating outside our camp, especially if you become sick
• Any other additional expenses
• Palmbeachkrui has the right to change or add to the content within our terms and
conditions at any time
• Palmbeachkrui has the right to adjust prices due to situations out of our control
• Palmbeachkrui can adjust booking dates due to weather conditions, safety issues, or
situation out of our control.
• Please inform yourself about visa entry to Indonesia and further visa related issues.
• Your passport has to be minimum valid for 6 months upon entry.
• You are aware of the importance of a travel insurance
• You know that you are travelling to a tropical country and medial issues should be
treated accordingly.
• You are informed about local customs. If any questions occur, we will be pleased to
help you.
• Travelers under the age of 18 must be accompanied by an adult.
We are committed to protect your persona information. Your information won’t be
misled to third parties unless legal interaction is undertaken and puts us on risk.